ELPA ISO 9001:2015 Quality Certification

On 29th June 2021, ELPA has achieved something extraordinary.

ELPA is now the FIRST and the ONLY patient association in Europe with the official certification of the Quality Management System in place. ELPA managed to build a quality system of its work, recognized by an external certification body, and got the ISO 9001:2015 certificate related to its Management in Communication with Supporters and Stakeholders.

The purpose of ISO 9001:2015 is to help an organization develop a robust Quality Management System to respond to evolving quality requirements in line with changing social, economic, and environmental expectations.

Implementing a Quality Management System in a nonprofit organization like ELPA means:

– To rethink an organization: why does it exist; what are the priorities; how does it relate with its environment; how does it work; and what should be measured and improved.

– To develop a consistent way of working and monitoring thanks to the process approach and risks management.

– It serves internally to make deadlines and processes clear.

– To reinforce the message of clarity, trust, and professionalism towards supporters and donors.

– To enhance donors, supporters, beneficiaries, the general public, and stakeholders‘ satisfaction.

This is just the first step, the certificate will expire in 3 years, and during this time, ELPA’s work will be reassessed each year. This is the reason why ELPA will continue improving its communication with Supporters and Stakeholders, showing its high level of professionalism and commitment towards liver patients.